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USER POLICY

Hotel-Plug User Policy

Last Updated: [15 JUNE 2025]

Welcome to Hotel-Plug , an online booking platform that facilitates hotel, hall, and apartment reservations in Warri City, Delta State, Nigeria. By using our website -hotelplug.ng- and services, you agree to comply with the following terms and conditions. Please read this User Policy carefully before making any bookings.

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1. Acceptance of Terms
By accessing or using Hotel-Plug, you acknowledge that you have read, understood, and agreed to be bound by this User Policy, including any future modifications. If you do not agree with any part of these terms, you must discontinue using our services immediately.

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2. Service Description
Hotel-Plug operates as an online intermediary platform that connects users with hotels, halls, and apartments for booking purposes. We do not own, manage, or control any of the listed properties. Our role is strictly limited to facilitating reservations and processing payments.

– We charge a **non-refundable service fee of ₦1,000** per booking.
– We do not guarantee the availability, quality, safety, or legality of any property listed.
– We are not responsible for disputes between guests and property owners.

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3. Booking and Payments

a. Booking Process**
– Users must provide accurate information when making a reservation.
– Confirmation of a booking is subject to property availability.
– Hotel-Plug reserves the right to cancel any booking if fraudulent activity is suspected.

b. Service Fee
– A flat service fee of **₦1,000** is applied to each booking.
– This fee is **non-refundable**, even if the booking is canceled or modified.

c. Refund Policy
– **No refunds** will be issued after payment is completed.
– In cases where a property cancels a booking, users may be eligible for a rebooking option (subject to availability).

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4. User Responsibilities
– Guests must comply with the **rules and regulations** of the booked property.
– Any **damages, theft, or misconduct** in the property are the sole responsibility of the guest.
– Hotel-Plug **will not be liable** for any incidents involving guests at any property.
– Users must provide valid identification upon check-in as required by the property.

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5. Property Owner Responsibilities
– Property owners/hotels must honor confirmed bookings.
– Any discrepancies in services (e.g., false advertising, poor conditions) must be resolved directly between the guest and the property.
– Hotel-Plug does not mediate disputes but may suspend listings with consistent complaints.

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6. Limitation of Liability
Hotel-Plug acts only as a booking facilitator and **shall not be held liable** for:
– **Injuries, losses, or damages** incurred by guests at any property.
– **Cancellations, overbookings, or misrepresentations** by property owners.
– **Theft, accidents, or violations** of hotel policies by guests.
– **Government regulations or legal actions** affecting bookings.

Users and property owners agree to **indemnify and hold Hotel-Plug harmless** from any claims arising from their use of our platform.

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7. Government Compliance
– Hotel-Plug complies with Nigerian laws regarding online transactions.
– Users and property owners are responsible for adhering to **local government regulations**, including tax obligations.
– Any legal disputes involving Hotel-Plug shall be resolved under **Nigerian jurisdiction**.

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8. Privacy Policy
We collect personal data for booking purposes only. User information will not be sold or shared unlawfully. By using our platform, you consent to our **Privacy Policy**.

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9. Modifications to Policy
Hotel-Plug reserves the right to update this **User Policy** at any time. Continued use of our services after changes constitutes acceptance of the revised terms.

—For inquiries or disputes, contact:
📧 Email: Team@hotelplug.com

By using HotelPlug.ng you acknowledge that you have read, understood, and agreed to this User Policy.

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