AJAYI street before onos junction by Yoma plaza plaza street
Lalas Hotel & Apartment Read More »
After ugolo junction, just few meters away, you will see it
Fairview Place Hotel & Apartment Read More »
Frequently Asked Questions (FAQ) – HotelPlug
1. What is HotelPlug?
HotelPlug is a fast-growing hotel booking platform based in Warri, Nigeria, serving short-stay seekers across major cities. We connect guests with hotels, apartments, and event halls for easy and secure bookings.
2. How do I book a hotel on HotelPlug?
Booking is simple! Follow these steps:
– Visit: hotelplug.ng replace with your actual link
– Select your preferred category: Hotels, Apartments, or Halls.
– Choose your location, and available options will display.
– Click on your preferred listing to view pricing, rules, and details.
– Click the WhatsApp button to chat with our customer representative, who will securely process your booking.
3. Does HotelPlug own the listed hotels?
No, HotelPlug is a booking platform that partners with independent hotels, apartments, and halls. Guests are advised to strictly follow the rules provided by each property.
4. Are there any booking fees?
Yes, we charge a flat ₦1,000 non-refundable transaction fee per booking to facilitate your reservation.
5. Can I cancel or get a refund?
The ₦1,000 booking fee is non-refundable. For cancellations or refunds on room payments, kindly check the specific hotel’s policy (stated on their listing).
6. Which cities does HotelPlug operate in?
We currently serve major Nigerian cities, with plans to expand. Check our website for available locations.
7. How can I contact HotelPlug for support?
Reach out via: Team@hotelplug.ng
Hotel-Plug User Policy
Last Updated: [15 JUNE 2025]
Welcome to Hotel-Plug , an online booking platform that facilitates hotel, hall, and apartment reservations in Warri City, Delta State, Nigeria. By using our website -hotelplug.ng- and services, you agree to comply with the following terms and conditions. Please read this User Policy carefully before making any bookings.
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1. Acceptance of Terms
By accessing or using Hotel-Plug, you acknowledge that you have read, understood, and agreed to be bound by this User Policy, including any future modifications. If you do not agree with any part of these terms, you must discontinue using our services immediately.
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2. Service Description
Hotel-Plug operates as an online intermediary platform that connects users with hotels, halls, and apartments for booking purposes. We do not own, manage, or control any of the listed properties. Our role is strictly limited to facilitating reservations and processing payments.
– We charge a **non-refundable service fee of ₦1,000** per booking.
– We do not guarantee the availability, quality, safety, or legality of any property listed.
– We are not responsible for disputes between guests and property owners.
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3. Booking and Payments
a. Booking Process**
– Users must provide accurate information when making a reservation.
– Confirmation of a booking is subject to property availability.
– Hotel-Plug reserves the right to cancel any booking if fraudulent activity is suspected.
b. Service Fee
– A flat service fee of **₦1,000** is applied to each booking.
– This fee is **non-refundable**, even if the booking is canceled or modified.
c. Refund Policy
– **No refunds** will be issued after payment is completed.
– In cases where a property cancels a booking, users may be eligible for a rebooking option (subject to availability).
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4. User Responsibilities
– Guests must comply with the **rules and regulations** of the booked property.
– Any **damages, theft, or misconduct** in the property are the sole responsibility of the guest.
– Hotel-Plug **will not be liable** for any incidents involving guests at any property.
– Users must provide valid identification upon check-in as required by the property.
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5. Property Owner Responsibilities
– Property owners/hotels must honor confirmed bookings.
– Any discrepancies in services (e.g., false advertising, poor conditions) must be resolved directly between the guest and the property.
– Hotel-Plug does not mediate disputes but may suspend listings with consistent complaints.
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6. Limitation of Liability
Hotel-Plug acts only as a booking facilitator and **shall not be held liable** for:
– **Injuries, losses, or damages** incurred by guests at any property.
– **Cancellations, overbookings, or misrepresentations** by property owners.
– **Theft, accidents, or violations** of hotel policies by guests.
– **Government regulations or legal actions** affecting bookings.
Users and property owners agree to **indemnify and hold Hotel-Plug harmless** from any claims arising from their use of our platform.
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7. Government Compliance
– Hotel-Plug complies with Nigerian laws regarding online transactions.
– Users and property owners are responsible for adhering to **local government regulations**, including tax obligations.
– Any legal disputes involving Hotel-Plug shall be resolved under **Nigerian jurisdiction**.
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8. Privacy Policy
We collect personal data for booking purposes only. User information will not be sold or shared unlawfully. By using our platform, you consent to our **Privacy Policy**.
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9. Modifications to Policy
Hotel-Plug reserves the right to update this **User Policy** at any time. Continued use of our services after changes constitutes acceptance of the revised terms.
—For inquiries or disputes, contact:
📧 Email: Team@hotelplug.com
By using HotelPlug.ng you acknowledge that you have read, understood, and agreed to this User Policy.
© Hotel-Plug (hotelplug.ng) – All Rights Reserved.
This company understands the hassle of moving from one hotel to another in search of availability, especially when you’re tired, on a tight schedule, or simply looking for a stress-free experience. That’s why we’ve made it our mission to simplify your hotel booking process, offering you fast, reliable, and top-notch service that puts your comfort first. Hotel Plug is more than just a booking platform—we’re your trusted connection to the best local hotels in Nigeria. We’ve taken the pain out of finding the perfect stay by partnering with a wide network of hotels across the region. Whether you’re planning a business trip, a family vacation, or a last-minute getaway, our real-time availability check and instant booking features ensure you get the best options at your fingertips.
Our commitment is to save you time, reduce stress, and deliver exceptional value with every booking. With Hotel Plug, you can rest assured that your stay is just a few clicks away. As a proudly Nigerian company, we’re passionate about supporting local businesses and providing our users with unparalleled convenience and service. Join us as we revolutionize the way you book hotels in Nigeria. At Hotel Plug, we’re not just connecting you to hotels—we’re connecting you to comfort, convenience, and peace of mind.
